City of Thunder Bay

  • Services Attendant - CGC

    Job Post Information* : Posted Date 9 months ago(3/16/2018 12:01 AM)
    Competition Number
    REC-19-18
    Department
    Community Services
    Posting Category
    Open
    Division
    Recreation & Culture
    Job Type
    Part-Time
    Number of Positions
    several
    Affiliation
    Non-Affiliated
    Site
    Canada Games Complex
    Location
    CA-ON-Thunder Bay
    Min
    CAD $14.00/Hr.
    Max
    CAD $14.00/Hr.
    Pay Band
    2
    Post End Date
    12/17/2018
    Effective Date
    28/11/2001
    Supersedes Date
    30/04/1999
  •  

    General Information:

     

    As an equal opportunity employer, the City of Thunder Bay encourages applications from Aboriginal peoples, persons with disabilities, members of visible minority groups and women.

     

    Reasonable accommodations are available upon request for all parts of the recruitment process.

     

    Application forms must reference the competition number and be submitted to Human Resources.

     

    Availability:

     

    Please ensure you indicate your availability in your application.

     

    Job Description

    POSITION SUMMARY:     Under the General Supervision of the Program Supervisor, performs duties relative to the registration of departmental program and services and the control and admittance of Canada Games Complex.

     

    MAJOR RESPONSIBILITIES:

    1. Opens and closes the facility as per procedures.
    2. Admits and performs clerical/cash/computer duties for members, program participants, groups and day users. Is responsible for accurate accounting of all sales and day cash balances reports.
    3. Promotes and sells Canada Games Complex memberships and programs throughout counter sales and Registration Hot Line.
    4. Participates in the registration of Community Services Department programs and services to the general public.
    5. Processes and maintains files related to the registration of Community Services department programs and members at specified dates.
    6. Adopts tele-marketing procedures to increase membership renewals and sends out renewal notices to all members at specified dates.
    7. Answers telephone and counter inquires concerning the operation and services of the Canada Games Complex. Directs all calls and messages to the appropriate persons.
    8. Books courts, controls equipment usage and makes sure locks, keys and towels are available to patrons.
    9. Sells coupons and gift certificates for the Canada Games Complex, Community Recreation and the golf courses.
    10. Performs public relations functions at the Services Desk (tours, minor complaints, inquires, cancelled classes, etc.)
    11. Follows the procedures for the collection of returned cheques, DDS rejection debits and payments for invoices.
    12. Adopts a safe and responsible operation of all equipment and work station while maintaining a clean environment.
    13. Regularly attends and participates in Services and general Staff meetings.
    14. Acts as an Emergency Co-coordinator in absence of full-time Services Supervisor.
    15. Performs other related duties as assigned.

    QUALIFICATIONS:  

      

    Education/Experience:

    • Minimum Grade 11 education
    • An ability to communicate tactfully and effectively with the public
    • Experience in handling money and the ability to operate automated/computerized equipment is required
    • Some post secondary education and/or experience in business, recreation, sports or fitness is an asset

     CONDITIONS OF EMPLOYMENT: 

    • Must be willing to work evenings and weekends
    • Must have or obtain within three months of employment, first Aid and CPR certification and WHMIS (courses available throughout employer)
    • Must obtain Customer Service training at the first available opportunity
    • Must undergo security clearance
    • Hours of work must not exceed 24 hours per week

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