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Director Revenue

Director Revenue

Competition Number 
Corporate Services & Long Term Care
Posting Category 
Job Type 
Number of Positions 
CA-ON-Thunder Bay
CAD $114,843.52/Yr.
CAD $135,110.03/Yr.
Pay Band 
Posted Date 
Post End Date 
Effective Date 
February 3, 2014
Supersedes Date 
February 8, 2006

More information about this job

General Information:


As an equal opportunity employer, the City of Thunder Bay encourages applications from Aboriginal peoples, persons with disabilities, members of visible minority groups and women.


Reasonable accommodations are available upon request for all parts of the recruitment process.


Application forms must reference the competition number and be submitted to Human Resources.


Job Description

POSITION SUMMARY:      Under the direction of the General Manager and as the Tax Collector for the City of Thunder Bay, is responsible for providing strategic leadership and direction that contributes to the effectiveness of city-wide departmental services within the legislative area of revenue billing and collection; responsible for the overall strategic management and direction of the Revenue Division, which carries out the taxation, assessment base management, water and general account billing and collection, and the processing of revenue payments for the Corporation; and responsible for Provincial land tax administration on behalf of the Province of Ontario, as well as administration and court room support of offenses under the Provincial Offenses Act for the Thunder Bay Court Service geographic area.



  1. The Director Revenue shall be the Tax Collector for the Corporation of the City of Thunder Bay.
  2. The Director Revenue shall be the Deputy Treasurer of the Corporation of the City of Thunder Bay.
  3. Exercises powers with respect to the enforcement of the Municipal Act, the Assessment Act, the Provincial Land Tax Act, the Provincial Offenses Act, the Payments in Lieu of Taxes Act and associated regulations and for performing duties in accordance with the standards established by the applicable code of conduct.
  4. Maintains thorough knowledge of relevant legislation, regulations, and by-laws governing Municipal operations.
  5. Attends Committee of the Whole and City Council meetings, as required, advising on matters relating to revenue billing and collection.
  6. Attends EMT as an alternate for the General Manager.
  7. Represents the Corporation’s interests with respect to legislative changes and concerns at the Provincial level in the areas of taxation and water.
  8. Represents the Corporation’s interests with respect to property assessments and appeals; signs off on behalf of the City on assessment changes.
  9. Directs the overall management and development of Corporate financial policies, procedures, and programs relating to revenue billing and collection, assessment verification, and rebate programs.
  10. Responsible for Corporate budgets relating to the scope of authority.



  1. Participates, as a member of the Corporate Services & Long Term Care Department Management Team by providing input into Department organizational and operational reviews, human resource management, budget issues, technical matters and major issues management. Also participates by providing input into the identification and development of Departmental policies, strategic initiatives, projects, and priorities.
  2. Represents the Department on various committees and cross-functional teams.
  3. Acts for and/or represents the General Manager, as required.




  1. Manages the direction and the day-to-day operation of the Revenue Division.
  2. Develops, plans, and implements short- and long-range Divisional goals and objectives consistent with the Department’s strategic initiatives, projects, and work priorities, ensuring the highest level of service possible within available funding.
  3. Directs the development of divisional policies and procedures with respect to billing and collection systems and revenue payments processing operations and ensures consistency with legislative requirements and Corporate and Departmental objectives.
  4. Develops and administers the annual operating and capital budgets for the Division; approves expenditures, monitors revenues, and manages budgets in a manner consistent with the Division’s operating objectives while maintaining optimum cost-benefit relationships.
  5. Initiates studies and investigations affecting regular Divisional operations in order to enhance and improve upon existing methods of operation.
  6. Assesses short- and long-term Division staffing requirements; makes recommendations for amendments to complement and organizational structure, leads recruitment processes, and makes effective hiring decisions.
  7. Manages Divisional staff in the areas of staff development, performance management/review, coaching/mentoring, health and safety, collective agreement administration, and discipline and termination decisions.
  8. Prepares information, reports, letters, and memoranda to the General Manager, City Manager, Mayor, and Members of Council; attends Council/Committee meetings, public hearings, community and other public meetings as required; makes presentations and provides recommendations on matters pertaining to the Division.
  9. Liaises with and responds to inquiries from internal divisions/departments, other municipalities and levels of government/agencies and various community leaders and groups; maintains appropriate media relations on issues relating to the Division.
  10. Performs such other related duties as may be assigned.





  • Degree in business administration, commerce, or related discipline, together with a professional accounting designation; and
  • Minimum eight years’ progressively responsible management experience, preferably in a municipality in the area of property taxation and revenue collection
  • Knowledge of and ability to interpret applicable legislation and related regulations, municipal by-laws, codes, and standards
  • Experience in a management capacity in a large, unionized government or private sector organization
  • Experience in business management, planning, budgets, and finance
  • Experience in the various components of human resource management



  • Superior ability to communicate effectively and concisely, both orally and in writing
  • Superior ability to deliver presentations to a variety of audiences and to skillfully handle on-the-spot questions from senior officials, members of City Council, special interest groups, and the media
  • Ability to establish and maintain effective working relationships with members of City Council, private and public officials, subordinates, co-workers, and general public
  • Ability to identify, understand, and meet/exceed the requirements of internal and external customers
  • Ability to think and act strategically in a public sector environment, including the ability to conceptualize and implement departmental change strategies
  • Excellent project/time management, analytical/critical thinking, problem-solving, and decision-making skills
  • Proven acumen in business and financial management, with the ability to improve Divisional effectiveness and efficiency through the management and utilization of human, financial, and physical resources
  • Strong leadership skills, including the ability to direct, motivate, evaluate, and recognize staff; proven ability to share skills and knowledge with others
  • Proven conflict management abilities and mediation skills
  • Proficiency with office computer equipment and software
  • Competent within the meaning of the Occupational Health & Safety Act



  • Experience with SAP software
  • Knowledge of the functions of City departments, outside boards, agencies, and local community groups



  • Must undergo a successful police records check, Type 1
  • Must work and attend meetings outside regular working hours
  • May be required to travel to various work locations from time to time and provide own transportation