City of Thunder Bay

  • Box Office Ticketing Agent

    Job Post Information* : Posted Date 3 weeks ago(10/30/2018 12:01 AM)
    Competition Number
    Community Services
    Posting Category
    Recreation & Culture
    Job Type
    Temporary Part-Time
    Number of Positions
    Fort William Gardens
    CA-ON-Thunder Bay
    CAD $14.00/Hr.
    CAD $14.00/Hr.
    Pay Band
    Post End Date
    Effective Date
    February 8, 2006
    Supersedes Date
    April 27, 2001

    General Information:


    As an equal opportunity employer, the City of Thunder Bay encourages applications from Aboriginal peoples, persons with disabilities, members of visible minority groups and women.


    ONTARIO HUMAN RIGHTS CODE:  It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.  Therefore, a resume submitted to the City must not include references to any of the above characteristics.  Do not include: 

    • Photos
    • Any certificates that have photo identification
    • Driver’s licences
    • Police records checks

    Note: The above documentation will be requested by the Human Resources & Corporate Safety Division should you be the successful applicant.  If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant.  Please do not submit your Criminal Record Check with your application.


    ACCOMMODATION:  Reasonable accommodations are available upon request for all parts of the recruitment process.


    Application forms must reference the competition number and be submitted to Human Resources.




    Please ensure you indicate your availability in your application.



    Job Description

    POSITION SUMMARY:  Under the general supervision of the Supervisor and the technical direction and guidance of the Box Office Coordinator, performs cashier duties for the Fort William Gardens operation.



    1. Participates in the selling of tickets over-the-counter and by telephone on a computerized ticketing system and hard ticket sales for events held at the Fort William Gardens.
    2. Participates in the selling of tickets for other events (not held at the Gardens), but where the Box Office is used as a ticket outlet.
    3. Processes payments by cash, debit card and credit card.
    4. Answers telephone and counter inquiries relating to all events and general facility information.
    5. Completes cash reconciliation statements as per computerized sales summary and/or cash balance sheet for hard copy ticket sales.
    6. Maintains ticket printers and transelect machines, as necessary.
    7. Listens to concerns/complaints from the public and ensures information is directed to the appropriate Arena personnel.
    8. Assists in keeping the office in a clean and orderly fashion. 


    • Minimum 16 years of age
    • Must be able to type and have legible handwriting
    • The ability to operate automated/computerized equipment is required
    • Must possess good community and public relations skills and have the ability to communicate and deal with the general public in a tactful and courteous manner
    • Must have cash handling experience
    • Must demonstrate initiative and show a positive attitude


    • Must undergo a successful police records check, Type 1
    • Will be required to work irregular hours and weekends


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