City of Thunder Bay

Support Services Worker - Various Positions Available

Job Post Information* : Posted Date 4 months ago(2/2/2024 9:26 AM)
Competition Number
Community Services
Posting Category
Pioneer Ridge
Job Type
Number of Positions
Jasper Place
CA-ON-Thunder Bay
CAD $22.45/Hr.
CAD $27.38/Hr.
Pay Band
Closing Date
July 31, 2024

The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.


The City of Thunder Bay is a place where art, culture and nature come together!


Watch this video to learn more about our City at:



Job Description

POSITION SUMMARY: Under the direction of the Program Supervisor (Jasper), provides comprehensive, continuous, flexible support services on an as-needed basis for frail, elderly tenants living in a community apartment complex.



  1. Assesses, plans, implements, records, and evaluates necessary support services based on the tenants' choice and independence level.
  2. Promotes and supports self-determination with the tenants.
  3. Provides or coordinates 3 meals a day, 7 days a week, appropriate to the tenants' needs and choices.
  4. Provides or coordinates personal linen and laundry, including incontinent laundry.
  5. Provides or coordinates opportunities for individuals and groups to socialize in the apartment complex and in the community.
  6. Provides or coordinates medical and social transportation.
  7. Provides or coordinates personal care to the tenants by assisting with activities of daily living including: bathing; eating; dressing; personal hygiene; grooming; toileting and ambulation.
  8. Provides or coordinates routine health care such as medication management, routine nail and skin care, health monitoring, and other care tasks as might be agreed upon with the Program Supervisor.
  9. Provides or coordinates services for tenants who have behavioral problems requiring ongoing staff support, intervention and supervision.
  10. Provides or coordinates the ancillary services related to medical care (e.g. physician, pharmacist, therapy, podiatry); social/recreational opportunities; hospice; and other services needed to support the tenants.
  11. Provides or coordinates the household services essential for the health comfort of the tenants (e.g. floor cleaning, dusting, and bed making).
  12. Provides emergency response and follow up care 24 hours a day, 7 days a week.
  13. Participates in the development and presentation of educational programs and in health teaching to tenants, as required.
  14. Maintains required documentation and prepares reports.
  15. Liaises with the apartment custodian on matters related to tenants' needs.
  16. Liaises and maintains good relationships with tenants, significant others, and formal support providers.
  17. Advocates for tenants with community agencies.
  18. Performs such other related duties as may be assigned.




  • Successful completion of a recognized personal support worker or developmental services worker program; or
  • Successful completion of first year of RPN or RN program


  • A genuine interest and understanding of the needs of the elderly is necessary
  • Ability to communicate effectively and concisely, both orally and in writing
  • Must be self-directed and sensitive to the needs of the elderly
  • Must be competent within the meaning of the Occupational Health and Safety Act 


  • Minimum of one year working experience in a long-term care environment


  • Must be willing to work shifts, including holidays and weekends
  • Must have successfully undergone a "two step" tuberculosis skin test within the 12 months prior to employment
  • Must have and maintain current First Aid and CPR certifications
  • Must undergo a successful Police Vulnerable Sector Check (PVSC)

General Information:


As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.


ONTARIO HUMAN RIGHTS CODE:  It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.  Therefore, a resume submitted to the City must not include references to any of the above characteristics.  Do not include: 

  • Photos
  • Any certificates that have photo identification
  • Driver’s licences
  • Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant.  If a Criminal Record Check is required it will be requested by Human Resources should you be the successful applicant.  Please do not submit your Criminal Record Check with your application.


ACCOMMODATION:  Reasonable accommodations are available upon request for all parts of the recruitment process.


PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866


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