The City of Thunder Bay provides exceptional quality of life to those who live, work, and play in Thunder Bay – a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

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POSITION SUMMARY: Under the direct supervision of the Supervisor – Municipal Enforcement Services, coordinates and performs a variety of dispatch and communications monitoring, along with general clerical functions. Key duties include relaying information to Officers in the field via two-way radio communications, monitoring the Officer’s activities for safety/support, and providing customer service to the public.

MAJOR RESPONSIBILITIES:

1. Answers telephone and counter inquiries, refers by-law related technical enquiries to appropriate staff for response, maintains dispatch records; logs, reports and processes enforcement calls for service.
2. Receives complaints or enquiries, and dispatches law enforcement personnel, triages enforcement calls, and monitors the location, status and safety of MLEO personnel, as required.
3. Reviews Officer work records for accuracy and completion, and provides general office support, including data entry and research in order to assist with file assignments, court preparation and file management; forwards information to Officers and provides further information and updates to customers, as required.
4. Maintains a status record of incoming, impounded and outgoing animals, and notifies owners of impounded, injured or dead animals; prepares kennel checks and transfers information to phone, website and/or Amanda Kennel Check Records.
5. Accepts and processes various documents from the public, including witness statements, agreements, and plans; issues pet licenses and completes Bite Reports.
6. Accepts enforcement process payments (Administrative Monetary Penalties, Notices or similar enforcement tools), records all cash receipts from the public, and prepares refunds and bank deposits.
7. Assists in the preparation and distribution of standard letters and notices related to Municipal Enforcement activities, and communicates and coordinates with outside agencies regarding the delivery of response services and/or other routine law enforcement matters.
8. Prepares purchase requisitions, purchase orders, invoices and processes vendor payments.
9. Maintains and orders stationary and shelter supplies; receives and issues stock within the division.
10. Assists in scheduling hearings, adjudication meetings, and other similar processes; attends meetings, takes notes, and documents process decisions, as required.
11. Provides clerical support for new by-laws, revisions, policies, procedures and other related documents.
12. Performs record management activities, along with manual and computerized filing, archiving and searches, including FOI/MFIPPA requests.
13. Searches investigation records for outstanding matters relative to Requests for Notices/Orders/Proceedings.
14. Participates in social media presence, monitors and responds to website and social media inquiries as directed, and updates website and social media sites as required.
15. Monitors online complaint intake and tracking from website, email and social media; liaises and assists users with proper complaint intake and follow up processes; monitors and follows up on incorrect/false entries observed or flagged from the intake process; follows up for more information with potential complainants.
16. Receives, distributes, and prepares incoming and outgoing mail.
17. Liaises with Payroll, Human Resources, Division Managers and Supervisors, and employees in regards to confidential payroll issues for the Municipal Enforcement Services Section; enters overtime, shift premiums and shift differential payments and verifies for accuracy; identifies errors and makes corrections
18. Performs such other related duties as may be assigned.

QUALIFICATIONS:      

Education/Experience:

• Diploma in Administration, Business, Legal or related discipline; or
• Two year’s clerical experience in a police, court administration, municipal law enforcement field or similar setting

Skills/Abilities:

• Must be capable of dealing with the public in a tactful and courteous manner
• Must be at an intermediate skill level in word processing and spreadsheet software
• Demonstrated interpersonal, verbal and written communication skills
• Excellent organizational skills

Assets:

• Previous experience in dispatch
• Demonstrated proficiency with computerized enforcement management or record programs, such as Amanda, etc.

CONDITIONS OF EMPLOYMENT:

• Will be required to work shifts, including weekends
• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE:  It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.  Therefore, a resume submitted to the City must not include references to any of the above characteristics.  Do not include: 

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant.  If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant.  Please do not submit your Criminal Record Check with your application.

ACCOMMODATION:  Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866