The Corporation of the City of Thunder Bay

has a rewarding opportunity for

part-time Transit Operators (Conventional & Specialized)

Work Location: Thunder Bay

Located on the beautiful shores of Lake Superior, Thunder Bay is the sunniest City in Eastern Canada and a four-season outdoor playground. The urban centre enjoys green spaces, parks, and wilderness and is also considered a cultural capital with a thriving visual and performing arts scene.  As the most populous municipality in North-western Ontario, Thunder Bay is the region's commercial, administrative, and medical "hub", and is home to a variety of educational institutions.  Thunder Bay continues to pursue growth and development opportunities on behalf of its diverse community.  Always striving to live up to its motto, Superior by Nature, the Corporation of the City of Thunder Bay (City) currently seeks…

Transit Operators (Specialized & Conventional)!

As a Northerner, an exceptional superior lifestyle awaits you for work and play. Shorter commutes provide work-life balance and the opportunity for the outdoor enthusiast to discover a richness of wilderness only moments away.  We are the gateway to some of the most breathtaking experiences on earth, with the warmer months providing an abundance of fishing, boating, canoeing, ATVing, hiking, mountain biking, and camping opportunities, and the cooler months offering snowmobiling, ice fishing, skiing, snowshoeing and more.

Once you join us, you won’t want to leave! 

If you already live here, we can’t wait for you to join our team!

If you truly enjoy the advantages of work life balance that a smaller city provides in a large organizational setting, then come join us!

The Opportunity

As a Transit Operator, you will be responsible to safely operate conventional and/or specialized/on-demand transit vehicles in accordance with established routes and schedules with a varying number of stops. 

This role reports to the Supervisor Transit Operations with the following accountabilities:

• Provides excellent customer service and public relations to transit customers and the general public.
• Operates City buses and/or vans and transports passengers safely according to Thunder Bay Transit and Lift+ routes, schedules and procedures.
• Transports and assists passengers with accessibility needs, which under the specialized service program may include escorting/providing assistance to passengers door-to-door and maneuvering & securing mobility devices such as wheelchairs.
• Responsible for collecting fares, ensuring the safety of all passengers and documenting all incidents.
• Responds to customer inquiries concerning transit services; provides information and assists passengers in a courteous manner.

Ideal Candidate

• Grade 12 education
• Frontline customer service experience, where dealing with the public (face to face/over the phone) is a major part of the job responsibilities.
• Familiarity with city streets and area would be an asset.
• Must have the ability to effectively evaluate customer related situations and determine the best course of action.
• Within 15 working days of receiving a conditional offer of employment, must successfully obtain a written beginner’s licence for an Ontario “C” Class drivers licence with a “Z” endorsement.
• After training, must obtain and maintain an Ontario "C" class licence with a ‘Z’ endorsement.

For a full detailed job description, click here

Wage Rates

Training Rate $21.25 (Note: Operator training is approximately 6 weeks in duration only)

1st 6 months $24.29

2nd 6 months $27.32

Thereafter $30.36

After 9 months – receive an extra dollar per hour in lieu of benefits.

Why Thunder Bay Transit Services?

Transit Services offers both conventional (Thunder Bay Transit) and specialized (Lift Plus Specialized) transportation services within the City.

New innovations to help deliver safe, effective, and efficient transportation services are underway. Beginning next year, a new electronic payment system will be rolled out as well as the “on-demand” transit.

Thunder Bay Transit Services

Why Work for the City of Thunder Bay (CTB)?

When you work for the City of Thunder Bay, you are part of our team, and here you can:

• Experience your importance,   
• Unleash your potential,
• Know your work matters,
• Embrace diversity,
• Make a difference,
• Join a dedicated team, and
• Build community.

Learn more about the top reasons to work at the CTB:  CTB Careers

Great Tangible Benefits

As an employee with the Corporation, you will be in receipt of the following amazing benefits:

• Great competitive salary and fantastic matching pension plan (optional)
• Healthy hours of work – 4-day work weeks (work-life balance)
• Amazing team environment, built on respect & inclusivity
• A clean, environmentally friendly work environment
• Supportive employee family assistance program (EFAP)
• Great employee wellness program
• If desired, an abundance of overtime opportunities exist
• Excellent future career progression opportunities
• Fantastic corporate training & leadership development programs
• Transit winter parkas are provided
• Full-time opportunities exist within 9-12 months, which will provide other amazing full-time benefits & paid vacation
• Flexible avenues exist to change shifts, to meet personal commitments.

Beautiful Thunder Bay

Learn why Thunder Bay is such great place to live and work:  https://gotothunderbay.ca/why-thunder-bay/

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE:  It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.  Therefore, a resume submitted to the City must not include references to any of the above characteristics.  Do not include: 

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources & Division should you be the successful applicant.  If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant.  Please do not submit your Criminal Record Check with your application.

ACCOMMODATION:  Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY: Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources & Corporate Safety Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: 625-3866

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City: